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Technical Support Specialist - Level II - THE HIVE

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Open jobs – Starting from December 20, 2020

Technical Support Specialist - Level II

(6) Open positions for a Technical Support Specialist who will be responsible for assisting clients with various technical issues that may arise.

Task

Management and configuration of new software, Troubleshoot and resolve issues with a smile to clients.

Department

Software engineering

Contract type

CIVP/CDD

Employment type

Full time/ Turning shifts (24/7)

Open positions

0

Please read this section carefully before applying.

Position requirements. Read. Understand. Apply.

What you need for this position:

  • Knowledge of database management, API and Back-end operations
  • Basic knowledge of email activities
  • The ability to troubleshoot and manage simple software
  • A technical and logical thought process
  • A problem-solving attitude

What you will be doing:

  • Provide secure and efficient response to requests for support of clients including troubleshoot/bugs, resolve operational systems and applications utilized by the organization. These requests are managed by all technician support specialists utilizing a work order system and received via email to helpdesk  the application clients and stakeholders
  • Coordinate escalation requests with the Lead Technicians and higher levels
  • Provide one on one or group training to staff on hardware, software and procedural topics

Frequently Asked
Questions.

What are the minimum technical requirements?
  • A software engineering degree or a related field
  • Newly graduated students/Less than 1 year of experience are accepted
  • Mongodb/Robot 3T scripting
  • Postman/Open API (REST)
  • GraphQl
  • CRM (e.g. Servicenow) & ticketing system
  • Customer service experience
  • JavaScript, HTML5, CSS3, Angular, React, Bootstrap and Node.js
  • Swift, C, C++ and iOS environment

Ready to look into the future?

Send your resume now.

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